How can we help?
Help with Beloved, your account or a purchase.
Contact Beloved
Email hello@yourlaunchkit.co.uk and tell us what happened, which device you are using and whether the purchase was made on the website or through Apple. Please do not include private prayer words or card details.
Email supportBeloved Plus is missing
Open Beloved, go to Settings and choose Restore a purchase. If you linked an email account, sign in with the same email used before.
Cancel a subscription
For an iPhone purchase, open iPhone Settings, tap your name, then Subscriptions. For a web purchase, use the management link provided with the purchase or email us.
Delete an account
Use Request account deletion in Beloved’s Settings, or email us from the address on the account with the subject “Delete my Beloved account”.
Your private content
Saved prayers and intentions are stored on your device. We cannot retrieve them. Use Export private backup in Settings before changing or resetting your device.
Refunds and billing
Apple handles refund requests for purchases made through the App Store. For website purchases, email us with the receipt email and purchase date. Never send a card number or security code. Your statutory consumer rights remain unaffected.
Privacy and legal information
Read Beloved’s Privacy Policy and Terms of Use. Both pages work without signing in or enabling JavaScript.
Need urgent help?
Beloved is a devotional companion, not a crisis service. If you or someone else is in immediate danger in the UK, call 999 or 112. For emotional support, Samaritans are available free at any time on 116 123 or at samaritans.org.